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Comprehensive

Property & Reservations ManagementGuest Services
Owner Tailored rental performance goals.
Strategic marketing across multiple platforms (AirBNB, VRBO, etc.)
Use of industry standard dynamic pricing tools.
24/7 reservationist support.
Pre-stay guest screening.
Check-in and check-out inspections.
24/7 Guest Services, including personal messaging, digital guidebooks, and more.
Winter guide-ins for difficult to reach homes.
Post-stay follow-up for reviews.
Asset ManagementNeighborhood Relations
Routine maintenance and emergency response.
Regulatory compliance and insurance administration.
Wellness checks performed regularly.
Security measures mandatory for homes.
Actively engaging with community and neighbors.
Maintaining open communication with all short-term rental neighbors.
Involvement with Town of Brighton committees.
Cottonwood Lodging owner attends all Short-Term Rental Subcommittee meetings.
Staff OversightFinancial Reporting
Hiring and training local management staff.
Contract reviews and general administration.
Vendor management and payment.
Owner portal with monthly statements and booking calendar.
Yearly 1099 tax documents.
Year after year reporting of home’s performance.

Owner Reviews

The Cottonwood Lodging Company has been a great partner for our short term rental. We started with another management company and the property was plagued with problems and the company had a very little ability to deal with the day to day issues of the renters. In contrast, Ms. Carole McCalla and her team are thorough, kind, and know the importance of responding immediately to renters or our concerns.

Jeremy & Vita

We feel completely at ease and taken care of by Carole and her team. No matter the task, the job always gets done to perfection. Carole has not just been the management agent of our house, she has taken care of our home as she would care for her own, has overseen repairs, renovations, restorations, even remodels; with her at the helm we never had to worry about our home, our property, or the guests staying in our house. No matter the season nor the weather, all issues are foreseen, managed, addressed and well taken care of.

Michael & Linda

It’s been a pleasure having my short term rental property represented by Carole McCalla and the Cottonwood Lodging Company over these past five years. Most importantly, the company is very well regarded by my guests and very attentive to their needs, often taking those extra measures necessary to ensure they arrive safely and enjoy their stay. The consultation and feedback from Cottonwood Lodging is also instrumental to ensuring the property continues to fully satisfy the guest requirements and expectations.

Brian