Frequently Asked Questions

You can either make a booking directly on this website by using the “check availability box” to the left. Or you can call our office at 435-705-7097 ext. 1 and our team will be glad to help you.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Unfortunately, dogs are forbidden in Big Cottonwood Canyon due to watershed regulations. Other pets are generally not allowed in our homes to avoid potential allergies to our other renters and homeowners. If you have a special circumstance such as a verified service animal, please contact us and we will do our best to work with you.

Our vacation homes are stocked in such a way that you always feel like you are coming back to your “home away from home”, rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.

We offer a 90-day 100% cancellation policy. If a cancellation is made 90+ days before arrival, you will receive a full refund. If a cancellation is made within 60-89 days before arrival, the 50% final payment is forfeited. Cancellations made within 60 days of arrival are not subject to a refund, unless the property can be rebooked for the same period, in which case a refund equal to the amount of the rebooked reservation, less processing fees (ranging from $35-$75 plus tax) will be issued.