Rental Terms & Conditions
Cancellations: We offer a 30-day, 65% cancellation policy. If a cancellation is made 30+ days before arrival, deposit only will be forfeited. If a cancellation is made less than 30 days before arrival, deposit and final payments both are forfeited unless the property can be rebooked for the same period in which case a refund less processing fees (ranging from $25-$75) plus tax will be issued. In some situations, it may be possible to reschedule another mutually agreeable time period to rent or reserve your credit with us for future use within the next 12 months.
Reservation Deposit: A 35% deposit is required at the time of booking. The balance of the rental fee will be automatically processed 30 days prior to occupancy. If there is a problem processing the balance by this date, Cottonwood Lodging Company (CLC) reserves the right to rent the accommodation to another party and the deposit payment will be forfeited.
Security Deposit: A valid credit card will be required at the time of booking and held on file. After the Renter has checked out, CLC will inspect the property for damages. Any damage, missing inventory, or other unpaid charges will be discussed with you and billed to your credit card.
Check-In and Check-Out: Check-in is after 4:00 p.m. and Check-out is before 10:00 a.m. Early arrivals and late departures if possible must be prearranged and are charged at a rate of $50/hour before or after regular check-in and check-out times.
Damage Protection: Property Damage Protection Insurance is available for $59 which covers accidental damage up to $500. You will be notified within 30 days of your departure in the event of any damage and subsequent charges. This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $500. Any damages that exceed $500 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of repairs or the Actual Cash Value of the property, up to $500. Certain terms and conditions apply. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Cottonwood Lodging to pay directly any amount payable under the terms and conditions of the Vacation Rental Damage.
Limit of Liability: CLC acts as an agent for property owners and accepts no liability on their behalf. In the event that a booked property becomes unavailable or uninhabitable due to circumstances beyond our control, we reserve the right to offer a refund or an alternative property. CLC is not held responsible for any inconvenience, damage, injury or loss to persons or properties, directly or indirectly, by weather, negligence, or wrongful act by any travel agent or transportation company or others beyond the direct control of CLC.
Smoking and Pet Policy: All properties are nonsmoking. Guests must agree to smoke outside and well away from the home. Pets are not allowed in any property represented by CLC and are illegal in Big Cottonwood Canyon – citations will be given by local law enforcement. Service dogs are allowed at certain properties where severe pet allergies of the owner do not take precedence with permission from the Salt Lake County Watershed Division. Please contact them for more information before booking.
IMPORTANT DISCLOSURE: Events, weddings, large gatherings, or accommodating more than the designated number of people a booked property is advertised to sleep is not permissible at ANY property that the Cottonwood Lodging Company (CLC) manages. Due to restrictive ordinances and the desires of CLC owners to preserve the peace and tranquility of neighbors and our community, these “events” are not permitted, ever, as they can be disruptive and are additional wear and tear on the property and grounds. We apologize for the limitations this may put on your plans to stay with us, but please understand that CLC must (and will) make every effort to monitor, enforce and protect the interest of our owners and our community. In the event that you are found to have violated this rule, you may face potential legal or financial penalties.
If you are looking for venues at which to hold an event, CLC would be delighted to provide suggestions. Please just give us a call at 435-705-7097. Thank you for your understanding and compliance.
Sharing our News: We would like to share our seasonal promotions and industry news with you. If you would prefer not to receive this information, please let us know. Cottonwood Lodging Company does not sell, rent or lease its customer lists to third parties.
Payments: Payments can be made by: Visa, MC, Discover, and AMEX.
Reservations and Holds: All reservations require a deposit to hold chosen dates. Holds can be arranged for up to 48 hours.
Reservation Prices do not Include: Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, car towing, and other items of a personal nature.