Rental Terms & Conditions



LIMITED LIABILITY: Cottonwood Lodging Company (CLC) acts as an agent for property owners and accepts no liability on their behalf. All rental units are privately owned and managed by CLC on a contractual basis. Guests agree to hold CLC and individual owners free and clear of any damage or injury to self or property resulting from accident, injury, or loss due to rain, snow, flood, negligence, fire, theft, or other reasons.

This property is located in a residential community. Please show respect to neighbors and community members. Any disturbance to the community that results in a need for action will result in monetary penalties and immediate termination of your booking. You and your guests will be asked to leave. We strictly enforce these measures to ensure our community’s continued support of short-term rentals.

This property is located in a mountain environment. During the winter, snow and icy conditions can pose a risk around the property, including areas underneath roofs. Every effort is made to remove snow and ice and protect the area around the property. Please always wear appropriate footwear and use extreme caution. Do not allow anyone to play under the eaves of any structure or on or around snowbanks. Walking or playing anywhere around the property is done at the sole risk and responsibility of the guests.

If a booked property becomes unavailable or uninhabitable due to circumstances beyond our control, we reserve the right to offer a refund or an alternative property. CLC is not held responsible for any inconvenience, damage, injury, or loss to persons or properties, directly or indirectly, by weather, negligence, or wrongful act by any travel agent, transportation company, or others beyond the direct control of CLC.

CHECK-IN AND CHECK-OUT TIMES: Check-in is after 4:00 p.m. and Check-out is before 10:00 a.m. Early arrivals and late departures are not possible in winter (mid-December until mid-April). In non-winter months, early arrivals and late departures must be prearranged and are charged at a rate of $50/hour before or after regular check-in and check-out times.

GROUP SIZE/MAXIMUM NUMBER OF PEOPLE IN PROPERTY: CLC’s staff authorized your rental of this property based on the number of people in your group. All properties strictly enforce the maximum occupancy per unit – exceeding this number is grounds for booking cancellation with no refund. Please get in touch with CLC if there are any changes in the number of people in your group.

NO DOGS (OR OTHER PETS) ALLOWED: Not only is it illegal to have dogs in Big Cottonwood Canyon due to SLCO Health Department (watershed) and National Forest Service regulations, but numerous owners of our homes have severe pet allergies that prohibit animals of any kind. If neighbors or staff report the presence of dogs on the rental property, you will be asked to vacate and pay for additional sanitizing. We apologize for such strict precautions. Service animals require a Salt Lake County Health Department permit specific to our area and are only allowed in a few designated properties. Don’t hesitate to contact CLC for availability at these homes. Please have your Salt Lake County Health Department permit before inquiring.

SMOKING POLICY: All properties are nonsmoking. Guests must agree to smoke outside and well away from the home.

NO EVENTS ALLOWED ON PROPERTY: Weddings, large gatherings, or accommodating more people than the property is advertised to sleep is not permissible at ANY property that CLC manages. Due to strict ordinances and the desires of CLC owners to preserve the peace and tranquility of the neighborhood and community, these “events” are never permitted. They have the potential to be disruptive and cause additional unnecessary wear and tear on the property and grounds. We apologize for any limitations this may put on your plans to stay with us. Please understand that CLC must (and will) make every effort to monitor and enforce these rules to protect the interests of our owners and our community. If you are found to have violated this rule, you may face potential legal and financial penalties. We reserve the right to cancel any reservation made under pretense or exceeding the maximum number of guests per unit. Termination by CLC may occur, at the Owner’s sole discretion, if the Guest or any member of his/her party violates any of the terms of this agreement. If the booking agreement is terminated, CLC may enter the premises and remove the Guests, and there will be no refund of the unused portions of the reservation.

NOISE ORDINANCE: 10 p.m – 7 a.m. To preserve the peace and tranquility of our neighbors and community, please ensure that any unnecessary outdoor lights are turned off, and excessive noise is brought down to a minimum from 10 p.m. – 7 a.m. Please be courteous to neighbors when using hot tubs and outside decks during quiet hours. Our properties are equipped with Noise Aware devices and cameras to help us monitor and document excessive noise and disturbances.

OUTSIDE FIRES: No open fires of any kind except compressed or liquid gas grills, stoves, and pellet-fed smokers are allowed with proper clearance of flammable materials.

PROPERTY DAMAGES: Any damages found to the property will be documented and reported to the Guest with an estimated repair cost. We make every effort to protect the property of our owners. If you notice damage upon arrival, please send us a picture immediately. Guest acknowledges that unless CLC is notified on the day of check-in of any damage or cleaning concerns, then after that, any damages to the property or concerns during the occupancy will be the Guest’s responsibility and must be reported to CLC and paid for before departure.  Excessive dirtiness is considered damage- and will, therefore, merit an additional cleaning fee.

HOT TUBS (IF APPLICABLE): We strive to have the hot tub pristine for your stay and take pictures before each Guest to document the condition. We can top it off with water if needed; however, if it needs to be emptied and refilled due to excessive contaminants from your group (lotion, sweat, soap, alcohol, etc.), we will charge an additional $150. Please refer to the instructions next to the tub.

LOCKED AREAS: Certain areas within the property may be locked for the owner’s personal storage areas and are exempt from this rental agreement and are off limits to the Guests. Forced entry into these areas is cause for immediate cancellation, and Guests will be charged for damage and/or missing items.

VEHICLE REQUIREMENTS (IN WINTER): In the winter months (November – April), it is required that you have a car with 4WD/AWD with either snow tires, chains, or cable chains. Please check with the CLC team and your car rental agency to ensure safe winter travel. We have many local recommendations for reliable rental companies. Please take note of the number of cars permitted at your rental in the PDF and on the ‘Short Term Rental’ notice posted by the door at the property. CLC cannot tow your vehicle or pull you out of snowbanks. Guests are responsible for contacting and compensating towing companies (listed on the same sheet mentioned above).

HOUSEKEEPING: All properties are cleaned in preparation for your arrival. CLC provides all bed and bath linens. In addition, we supply basic paper products such as, but not limited to, tissue, toilet paper, paper towels, bath soap, laundry soap, dishwasher detergent, washing machine detergent, and garbage bags. The property must be in the same general condition as when you arrived. Garbage should be taken to the local dumpster (see property PDF for location) or placed in the inside garbage bin. DO NOT LEAVE ANY TRASH OUTSIDE. Please leave all linens on the beds and put dirty towels in the bathtub or shower. Cleaning companies not contracted by CLC cannot clean the home during your stay. CLC staff inspects and cleans the property shortly after your departure. Charges for any excessive cleaning or damage will be charged to the credit card on file.

IMPORTANT NOTE FOR AFTER-HOURS CHECK-INS: Due to the snowy mountain environment and the capacity of plow services, check-ins after 8 p.m. are not permitted in winter months. The primary highway and back roads are not plowed regularly after dark and may be impassable with heavy snow storms. If you cannot arrive before 8 pm, please let us know. For your safety, we may ask you to consider checking into a hotel outside the canyon overnight if the weather looks bad.  During the summer and fall, after-hours check-ins are permitted, but you must follow the directions in your arrival material to avoid disturbing the neighbors. Map apps are only sometimes accurate up the canyon, and we ask Guests not to use them to navigate to your rental property.

RESERVATION DEPOSIT: A 50% deposit is required at the time of booking. The balance of the rental fee will be automatically processed 60 days prior to occupancy. If there is a problem processing the balance by this date, Cottonwood Lodging Company (CLC) reserves the right to rent the accommodation to another party and the deposit payment will be forfeited.

SECURITY DEPOSIT: A valid credit card will be required at the time of booking and held on file. After the Renter has checked out, CLC will inspect the property for damages. Any damage, missing inventory, or other unpaid charges will be discussed with you and billed to your credit card.

CANCELLATIONS: We offer a full refund for reservations cancelled 90+ days in advance from the arrival date. Cancellations made 60-89 days in advance will receive a 50% refund. Cancellations made less than 60 days from the arrival date are not subject to a refund. If we are able to fully rebook the dates, we can provide a refund that is equal to the amount of the rebooked nightly rate, all fees except the credit card processing fee, and taxes, up to the amount of the original total paid, less the credit card processing fee.

DAMAGE PROTECTION: Property Damage Protection Insurance is available for $59 which covers accidental damage up to $500. You will be notified within 30 days of your departure in the event of any damage and subsequent charges. This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $500. Any damages that exceed $500 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of repairs or the Actual Cash Value of the property, up to $500. Certain terms and conditions apply. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Cottonwood Lodging to pay directly any amount payable under the terms and conditions of the Vacation Rental Damage.

PAYMENTS: Payments are automatically charged to the credit card on file on the due date. If you wish to change credit cards, please use the guest portal or contact [email protected] to update your information.

TAXES: All reservations are subject to state and local sales and lodging taxes. The current tax rate is 14.42%. Taxes are subject to change.

PRIVACY POLICY: CLC respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes you have authorized for your transaction based on the rental agreement for your reservation. We do not sell customer information to third parties.

Reservations and Holds: All reservations require a deposit to hold chosen dates. Holds can be arranged for up to 48 hours.

Reservation Prices do not Include: Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, car towing, and other items of a personal nature.